[rt-users] New install on Gentoo--Undefined subroutine &RT::M ason::handler

[Beachey, Kendric]

Hmmmm.  Here is how DirectoryIndex is defined, in commonapache.conf:

DirectoryIndex index.html index.php index.php3 index.shtml index.cgi
index.pl index.htm Default.htm default.htm

The permissions, etc that you mention all seem to be in order.

Would it help if I sent full copies of some of my config files?  and/or
directory listings?
--
Kendric

-----Original Message-----
From: Russell Mosemann [mailto:mose at ns.cune.edu]
Sent: Wednesday, March 16, 2005 11:12 AM
To: Beachey, Kendric
Cc: Rt-Users (E-mail)
Subject: RE: [rt-users] New install on Gentoo--Undefined subroutine
&RT::M ason::handler


On Wed, 16 Mar 2005, Beachey, Kendric wrote:

> 10.12.32.200 - - [16/Mar/2005:09:34:49 -0600] "GET /rt/ HTTP/1.1" 404 297

This shows that the browser is trying to access the rt directory.
How is DirectoryIndex defined?

> Not Found
> The requested URL /rt/index.html was not found on this server.

The only things that come to mind at the moment are:

1. The document root is not correct such that the rt directory does not
   occur under the current document root.
2. The permissions of the rt directory or a parent directory do not
   allow access by apache.
3. The rt directory (or parent directory) doesn't exist or is misspelled.
3. index.html doesn't really exist or is misspelled.
4. The permissions on index.html don't allow apache to read it.
5. You are trying to access the /rt/ directory and DirectoryIndex does
   not include index.html as one of the default documents.
6. Your setup is a little quirky and requires the Rewrite rule to
   map directory access to the index.html document.  This was discussed
   a few days ago on the list and should be in the Wiki somewhere.

----
Russell Mosemann, Ph.D. * Computing Services * Concordia University,
Nebraska
"When it absolutely, positively has to be destroyed overnight."
 - Marine bumper sticker

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