[rt-users] Sub Queues

[Anthony R. J. Ball]

  I suppose you might also be able to make a hierarchy using the parent child
links with some sort of uber ticket, though using custom fields really seems
to make sense. 

  I was considering using a custom field to identify which requests were a
part of which software release, or a parent ticket situation... I haven't
played with it enough to know which one I will use.

On Mon, Mar 21, 2005 at 10:39:55PM -0600, Jeremy Baumgartner wrote:
> We've implemented sub-queue functionality using queue-specific custom
> fields.  We called ours areas, keeping with an old RT-ism.  It's
> searchable just like any other custom field, but we've added some other
> hacks so that everyone can view the different areas and know what queue
> they're related to.
> 
> On Mon, 2005-03-21 at 16:32 -0600, Ennis William McCaffrey wrote:
> > Thanks for the help with my issue on Friday, RT is now happy again!
> > 
> > 
> > I have two questions regarding sub-queues:
> > 
> > 1. does RT support them?
> > 2. and if so how do you use them?
> > 
> > I would like to see a hierachy in the queue structure, such as
> > 
> > Queue
> > -----
> > 
> > "PM Work" (the first level queue)
> >    "Larry's work load" (sub-queue of "PM Work" queue)
> >    "Bob's work load" (again, a sub-queue of "PM Work" queue)
> >    
> >    ...
> > 
> > 
> > Does anyone have an idea of how to implement this queue architecture?
> > 
> > 
> >   
> > Ennis McCaffrey
> > 
> > Time Warner Cable
> > Digital Network Engineer
> > 
> > 1001 West Kennedy Avenue
> > PO Box 145
> > Kimberly, WI 54136
> > 
> > (920) 831-9220 Office
> > (920) 378-0416 Cell
> > 
> > Ennis at Mail.TWCGB.NET
> > 
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> > 
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