[rt-users] Custom action on tickets with dependencies

[Robert Fekete]

Oh. sorry. Thanks a lot for the info, Todd.

Well, to get back to the original question:

We are using RT to monitor the status of tickets in different queues 
that can be interrelated, which is represented by links in the depends 
on/parent/etc. fields.
Say, I have ticket A in queue 1 that depends on ticket B in queue 2.
What we would like to achieve is that if someone changes the status of 
ticket A from open to stalled (or anything else), a scrip (or anything 
else that does this functionality) automatically changes the status of 
ticket B as well.

 From what I have gathered so far about RT, this could be accomplished 
with a custom action that runs on the OnStatusChange  condition.

The question is,  how can I refer to ticket B in the script?

Any help/ideas is greatly appreciated.

Thanks in advance.

Regards,

Robert


Todd Chapman wrote:

>If you don't get much of a response it is probably becuase 
>you are posting html-only e-mail messages. Lots of people
>(like me) won't bother to read or answer them.
>
>-Todd
>
>  
>