[rt-users] Suggestion regarding tickets created by the "Out of Office" agent in Notes

[MikeHamilton at clovisusd.k12.ca.us]

I've been noticing a lot of tickets that are being created because a 
ticket was resolved when someone was out of the office. The thing creating 
the tickets is the "Out of Office" auto-reply. There are components of 
this message that I can count on as always being the same. Does anyone 
have a suggestion as to how I can keep these from being created as 
tickets? Here is the progression:

1) A user has a ticket that is resolved while they are out on vacation
2) The technician closes the ticket and RT sends them a message
3) Their email account (we use Domino) automatically sends a message back 
to RT stating that the employee is out of the office.
4) If we close the ticket that was auto created before they get back from 
vacation, this whole process starts over again.

The main problem has to do with accuracy. Our department wants to make 
sure that our data is as accurate as possible, and this kind of situation 
throws it off a bit. 

Thanks in advance for your suggestions...
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