[rt-users] email ticket problems

[Labonte, Phil]

Ok.
So I followed the instructions given in the link provided.

If I try to invoke rt-mailgate from the command line this is what I am
entering:
/usr/local/rt3/bin/rt-mailgate --queue general --action correspond --url
http://localhost/

When I enter this command I get nothing back and it looks like it hangs.

So email gets to my server but when rt-mailgate is invoked I guess
nothing is happening.

I checked /var/log/messages and there is no error reported.

Any help would be greatly appreciated.

Phil



-----Original Message-----
From: Sam Snow [mailto:sam.snow at christianheritageschool.org] 
Sent: Thursday, March 24, 2005 3:01 PM
To: Labonte, Phil; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] email ticket problems

Labonte, Phil wrote:
> (sorry if this is a repeat, my email crashed, not sure if it got sent)
> Hello all,
> 
>  
> 
> I am using RT 3.2.3 on Fedora Core 2.
> 
> The install is working and I can create tickets via the web and the
> users receive email from RT confirming the tickets creation and
changes.
> 
>  
> 
> However when I email rt at myserver no tickets get created. Now the box
is
> receiving the emails I have checked that.
> 
> This is a copy of my aliases file entries:
> 
>  
> 
> rt:         "|/usr/local/rt3/bin/rt-mailgate --queue general --action
> correspond --url http://localhost/"
> 
> rt-comment: "|/usr/local/rt3/bin/rt-mailgate --queue general --action
> comment --url http://localhost/"
> 
>  
> 
> How can I check why nothing is being generated? 
> 
>  
> 
> I guess you have noticed I am very green when it come to RT.
> 
>  
> 
> Thanks!
> _______________________________________________


The following thread from the archives should walk you through 
troubleshooting. Try the steps in there and then if you are still stuck 
report back with what you tried and what the results were. Also, mention

what mail server you are using.

http://gossamer-threads.com/lists/rt/users/42271?do=post_view_threaded

Sam