[rt-users] email ticket problems

[Drew Barnes]

Labonte, Phil wrote:

>Ok.
>So I followed the instructions given in the link provided.
>
>If I try to invoke rt-mailgate from the command line this is what I am
>entering:
>/usr/local/rt3/bin/rt-mailgate --queue general --action correspond --url
>http://localhost/
>  
>

For some reason, I am thinking that I put the value from $WebBaseURL here.

>When I enter this command I get nothing back and it looks like it hangs.
>
>So email gets to my server but when rt-mailgate is invoked I guess
>nothing is happening.
>
>I checked /var/log/messages and there is no error reported.
>
>Any help would be greatly appreciated.
>
>Phil
>
>
>
>-----Original Message-----
>From: Sam Snow [mailto:sam.snow at christianheritageschool.org] 
>Sent: Thursday, March 24, 2005 3:01 PM
>To: Labonte, Phil; rt-users at lists.bestpractical.com
>Subject: Re: [rt-users] email ticket problems
>
>Labonte, Phil wrote:
>  
>
>>(sorry if this is a repeat, my email crashed, not sure if it got sent)
>>Hello all,
>>
>> 
>>
>>I am using RT 3.2.3 on Fedora Core 2.
>>
>>The install is working and I can create tickets via the web and the
>>users receive email from RT confirming the tickets creation and
>>    
>>
>changes.
>  
>
>> 
>>
>>However when I email rt at myserver no tickets get created. Now the box
>>    
>>
>is
>  
>
>>receiving the emails I have checked that.
>>
>>This is a copy of my aliases file entries:
>>
>> 
>>
>>rt:         "|/usr/local/rt3/bin/rt-mailgate --queue general --action
>>correspond --url http://localhost/"
>>
>>rt-comment: "|/usr/local/rt3/bin/rt-mailgate --queue general --action
>>comment --url http://localhost/"
>>
>> 
>>
>>How can I check why nothing is being generated? 
>>
>> 
>>
>>I guess you have noticed I am very green when it come to RT.
>>
>> 
>>
>>Thanks!
>>_______________________________________________
>>    
>>
>
>
>The following thread from the archives should walk you through 
>troubleshooting. Try the steps in there and then if you are still stuck 
>report back with what you tried and what the results were. Also, mention
>
>what mail server you are using.
>
>http://gossamer-threads.com/lists/rt/users/42271?do=post_view_threaded
>
>Sam
>_______________________________________________
>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
>RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training at bestpractical.com for details.
>
>Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>  
>