[rt-users] email ticket problems

Thu Mar 24 16:06:04 EST 2005

No quite... your idea is right the methodology isn't 100%.

Find your smrsh binary.
Do a ->   strings -a smrsh | "/"

The output will be something like...
/lib/ld-linux.so.2
@(#)$Id: smrsh.c,v 8.63 2003/12/15 17:12:29 ca Exp $
/etc/mail/smrsh
/usr/bin:/bin
/bin/sh
Cannot exec /bin/sh: %s
@(#)$Id: errstring.c,v 1.19 2003/12/10 03:53:05 gshapiro Exp $
I/O error
.
.
.

The two key lines are: (they may be different values depending on how it
was compiled)

/etc/mail/smrsh
/usr/bin:/bin

The first is where smrsh will look for either the binary (rt-mailgate) or
the link to the binary.

The second is where smrsh will only accept links to point to.

So if you have rt-mailgate in say /opt/rt3/bin/rt-mailgate, linking from
/etc/mail/smrsh won't work.  You need to put a link from /usr/bin or /bin
(in this case) to /opt/... and then a second link from /etc/mail/smrsh to
the /usr/bin or /bin link.  Of course you could just copy the binary, but
upgraded become messy.

Finally, ensure your trusted-users values are valid if you have that
initialized in sendmail.

Ramon Kagan
York University, Computing and Network Services
Information Security  -  Senior Information Security Analyst
(416)736-2100 #20263
rkagan at yorku.ca

-----------------------------------   ------------------------------------
I have not failed.  I have just	       I don't know the secret to success,
found 10,000 ways that don't work.     but the secret to failure is
				       trying to please everybody.
	- Thomas Edison				- Bill Cosby
-----------------------------------   ------------------------------------

On Thu, 24 Mar 2005, Anthony Leong wrote:

> There is a smrsh folder in your sendmail folder.  Inside the smrsh folder,
> create a softlink to rt-mailgate and give permissions for sendmail.
>
> On Thu, 24 Mar 2005, Frank Saxton wrote:
>
> > I'm having the identical problem except that I also get a bounce message
> > saying that the service isn't available.
> >
> > smrsh: "rt-mailgate" not available for sendmail programs (stat failed)
> > 554 5.0.0 Service unavailable.
> >
> > Like the other fellow, I am running sendmail and if I envoke the command
> > manually (as root) it hangs.
> >
> > I've made what I think are sane entries into RT_SiteConfig.pm
> >
> >
> >
> > On Thursday 24 March 2005 12:19, Labonte, Phil wrote:
> > > Ok.
> > > So I followed the instructions given in the link provided.
> > >
> > > If I try to invoke rt-mailgate from the command line this is what I am
> > > entering:
> > > /usr/local/rt3/bin/rt-mailgate --queue general --action correspond --url
> > > http://localhost/
> > >
> > > When I enter this command I get nothing back and it looks like it hangs.
> > >
> > > So email gets to my server but when rt-mailgate is invoked I guess
> > > nothing is happening.
> > >
> > > I checked /var/log/messages and there is no error reported.
> > >
> > > Any help would be greatly appreciated.
> > >
> > > Phil
> > >
> > >
> > >
> > > -----Original Message-----
> > > From: Sam Snow [mailto:sam.snow at christianheritageschool.org]
> > > Sent: Thursday, March 24, 2005 3:01 PM
> > > To: Labonte, Phil; rt-users at lists.bestpractical.com
> > > Subject: Re: [rt-users] email ticket problems
> > >
> > > Labonte, Phil wrote:
> > > > (sorry if this is a repeat, my email crashed, not sure if it got sent)
> > > > Hello all,
> > > >
> > > >
> > > >
> > > > I am using RT 3.2.3 on Fedora Core 2.
> > > >
> > > > The install is working and I can create tickets via the web and the
> > > > users receive email from RT confirming the tickets creation and
> > >
> > > changes.
> > >
> > > > However when I email rt at myserver no tickets get created. Now the box
> > >
> > > is
> > >
> > > > receiving the emails I have checked that.
> > > >
> > > > This is a copy of my aliases file entries:
> > > >
> > > >
> > > >
> > > > rt:         "|/usr/local/rt3/bin/rt-mailgate --queue general --action
> > > > correspond --url http://localhost/"
> > > >
> > > > rt-comment: "|/usr/local/rt3/bin/rt-mailgate --queue general --action
> > > > comment --url http://localhost/"
> > > >
> > > >
> > > >
> > > > How can I check why nothing is being generated?
> > > >
> > > >
> > > >
> > > > I guess you have noticed I am very green when it come to RT.
> > > >
> > > >
> > > >
> > > > Thanks!
> > > > _______________________________________________
> > >
> > > The following thread from the archives should walk you through
> > > troubleshooting. Try the steps in there and then if you are still stuck
> > > report back with what you tried and what the results were. Also, mention
> > >
> > > what mail server you are using.
> > >
> > > http://gossamer-threads.com/lists/rt/users/42271?do=post_view_threaded
> > >
> > > Sam
> > > _______________________________________________
> > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > >
> > > RT Administrator and Developer training is coming to your town soon!
> > > (Boston, San Francisco, Austin, Sydney) Contact training at bestpractical.com
> > > for details.
> > >
> > > Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training at bestpractical.com for details.
> >
> > Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> >
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training at bestpractical.com for details.
>
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>
>