[rt-users] Importing mbox into RT3...

[Les Mikesell]

On Fri, 2005-03-25 at 09:04, Jay R. Ashworth wrote:
> On Thu, Mar 24, 2005 at 05:01:39PM -0500, Daniel Freedman wrote:
> > Anyone have better ideas?  I searched around the Wiki and docs and
> > mailing list but couldn't find much, and I can't imagine noone else
> > has wanted to do the same.
> 
> To do this properly, I believe, you really are going to have to *write*
> mbox2rt -- a program that can thread the messages in your mailbox, and
> then create one ticket per thread, using the threaded conversation to
> build the transaction history right in the DB, sending no
> notifications.

Even better: implement the threading based on In-Reply-To:  that
has been discussed for other situations where the ticket number
isn't in the subject line into rt-mailgate.  Then feed the
email messages in timestamp order and it would be matched to
any existing corresponding ticket.

-- 
  Les Mikesell
    les at futuresource.com