[rt-users] searching on untouched tickets

[matthew zeier]

I saw that but I also need to do stuff to the ticket based on the Priority 
and time left untouched (basically change priority and owner).  Different 
priorities trigger different actions.  Without right custom actions, I 
wasn't clear how to do that.


----- Original Message ----- 
From: "Drew Barnes" <barnesaw at ucrwcu.rwc.uc.edu>
To: "matthew zeier" <mrz at intelenet.net>
Cc: <rt-users at lists.fsck.com>
Sent: Tuesday, March 29, 2005 11:20 AM
Subject: Re: [rt-users] searching on untouched tickets


>
>
> matthew zeier wrote:
>
>>
>>
>> I need to search for tickets that haven't been touched in 2 hours and 
>> reassign to an alternate owner.  What's the right limit to use?
>
>
> I would use rt-crontool and 
> http://wiki.bestpractical.com/index.cgi?UntouchedInHours
>
> DB
>
>