[rt-users] Articles on RT?

[Sam Snow]

Todd Chapman said:
> I'm looking for a list of articles written about RT.
>
> There is this Perl.com article from late 2001:
> http://www.perl.com/pub/a/2001/11/28/request.html
>
> Any others?
>
> I'll add the list to the Wiki.
>
> -Todd
>
>

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May 04, 2004

How To Configure Request Tracker For Keeping Track Of User Support Requests

Network managers can easily get swamped in support requests and bug
reports from users. Request Tracker, from Best Practical Solutions, can
help. Here's how to set it up.

By Jeremy Baumgartner
http://www.linuxpipeline.com/howto/19502150

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Sun BigAdmin System Administration Portal
Feature Articles
RT: Request Tracker, Part 1
By Amy Rich
http://www.sun.com/bigadmin/features/articles/req_track_1.html

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