[rt-users] newest unowned tickets - queue specific

[Drew Barnes]

Vicki Stanfield wrote:

> Is there a way to set up the newest unowned tickets that shows up on 
> the main RT screen to be from a specific queue, ideally a different 
> queue for each user? I googled and scanned the wiki, but I didn't see 
> anything on this topic. TIA,

On our install we use the SavedSearchList and StandardSearchList 
Elements - http://wiki.bestpractical.com/index.cgi?HomePageSavedSearches 
- so that not only searches set by an admin, but the users' own searches 
are displayed on the front page.

-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati