[rt-users] Separating access to queues (a la CPAN)

[Drew Barnes]

Stephen Turner wrote:

> At Monday 5/16/2005 01:43 PM, William McKee wrote:
>
>> That's the setup I'm hearing as I read through the messages on the list.
>> Do you provide the web interface for your unprivileged users or must
>> they correspond only via email? I can't seem to get around the login
>> page when I'm trying to access the site as an unprivileged user.
>
>
> If you grant an unprivileged user access to RT, they will see the 
> "Self Service" interface - it gives visibility of their own tickets 
> and the ability to create tickets in queues they have rights to. They 
> would still have to log in though to get there.
>
> I don't think RT has an interface for unauthenticated users to create 
> tickets (apart from the email interface). I think I remember this 
> subject being raised before in the mailing list but I can't find a 
> reference.

A while back, people posted templates for auto-generating passwords.  
This one looks promising, but I do not know if it will work with 3.4.2 
http://www.gossamer-threads.com/lists/rt/users/33012?#33012

>
>
>> >
>> > Using queues for different projects would be a good approach.
>>
>> OK, that's the picture I'm starting to get. Now if I can only figure out
>> how to give an unprivilege user access to only his/her queue.
>
>
> What would be the association between an unprivileged user and a 
> queue? Would it just be the tickets she created? If so, you can grant 
> rights to the Requestor role. Then she'd have access to "her" tickets.
> Steve
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com


-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati