[rt-users] Separating access to queues (a la CPAN)

[Drew Barnes]

Quoting William McKee <william at knowmad.com>:

> On Tue, May 17, 2005 at 07:49:50PM -0700, Michael S. Liebman wrote:
> > >One thing I've noticed about self-service is that the user can change
> > >the status of a ticket. I was surprised by that. I checked the wiki but
> > >despite finding an excellent list of all the rights, could not figure
> > >out which one allows the user to modify the ticket status. I'm guessing
> > >it's the ReplyToTicket. Is that right?
> >
> > ModifyTicket
>
> Thanks. If I login to RT as an unprivileged user, select a ticket, click
> Reply, it appears that I have the ability to change the Status. However,
> if I try to do that, RT does give me an error. It'd be nice to disable
> this drop-down if the user does not have the permission to use it. Is
> there a RT for submitting requests for RT?

Just copy share/html/SelfService/Update.html to local/html/SelfService/ and edit
that copy to remove this line:
<&|/l&>Status</&>: <& /Elements/SelectStatus, Name=>"Status", DefaultLabel =>
loc("[_1] (Unchanged)",$DefaultStatus) &><br>

No more status box.

>
>
> Thanks,
> William
>
> --
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> http://www.knowmad.com
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