[rt-users] Bulk update of Custom Fields

[Marvin van Schalkwyk]

Hi,

 

I've recently upgraded to RT 3.4.1.  I've got several custom fields that
need to be updated in bulk occasionally.  I got this to work eventually by
looking at Search/Bulk.html - I made the fields "Ticket transaction"
specific.

 

But now the fields aren't appearing in the Tickets Search...I suspect that
that's because it's filtering by Queue-local custom fields?

 

Is there any way that I can set up my custom fields so that they're
accessible in both places?  I'm not unwilling to modify RT locally, but some
guidance would be helpful...

 

Thanks,

Marvin


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