[rt-users] Returned mail from RT

[Vicki Stanfield]

Alex Harrington wrote:

>One of the fields in Site_Config.pm allows you to masquerade your
>outgoing mail.
>
>Eg, here our RT box is called rt.longhill.brighton-hove.sch.uk so
>outgoing mail would come from support at rt.longhill.brighton-hove.sch.uk
>which wouldn't resolve externally.
>
>With the rewrite working, outgoing mail now comes from
>support at longhill.brighton-hove.sch.uk and everything then just works.
>
>Cheers 
>
>
>  
>
I had edited the RT_SiteConfig.pm file to set the rtname, the 
Organization, the CorrespondAddress, the CommentAddress, and the 
WebBaseURL. I see a few email-specific variables too, but I am unsure 
which one to change. I assume, however, that you are referring to the 
CanonicalizeEmailAddressMatch and the CanonicalizeEmailAddressReplace 
variables which were not set in my inherited RT which had external 
presence. [I am including this information for thread clarity.]