[rt-users] Adding resolve comments to resolved email

Ruslan U. Zakirov Ruslan.Zakirov at miet.ru
Fri May 20 14:43:20 EDT 2005


See
Q: The 'resolve' Transaction has no content
on the
http://wiki.bestpractical.com/index.cgi?FAQ page


Brandon Pulsipher wrote:
> I'm trying to change the resolve ticket process to notify the request
> and send them the final notes, in the same email.
> 
> I've modified the template and everything seems to be working fine,
> except I can't get the owner's final comments in the resolved email.
> I'm using the variable:
> 	{$Transaction->Content()}
> 
> But all I get for the content is:
> 	This transaction appears to have no content
> 
> Is there a different variable I can use?  Below is the template and a
> sample reply I get.  
> 
> Can anyone help?
> 
> Thanks,
> 
> Brandon
> 
> ---------------------------------------------
> Subject: Resolved: {$Ticket->Subject}
> 
> According to our records, your request has been resolved. If you have
> any
> further questions or concerns, please respond to this message.  If your
> issues is not resolved, you can reopen this ticket simply reply to this
> email with your comments.  The issue will automatically be re-opened.
> 
> You may also visit the ticket URL for details of this request:
>   {$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
> 
> 
> 
> Thank you,
> 
> 
> -----
> Comments with resolution, if any:
> {$Transaction->Content()}
> ---------------------------------------------
> But what I get is this:
> 
> 
> ---------------------------------------------
> -----Original Message-----
> From: Mike via RT Sent: Thursday, May 19, 2005 8:42 AM
> To: Brandon Pulsipher
> Subject: [OpsRT #215] Resolved: test
> 
> According to our records, your request has been resolved. If you have
> any
> further questions or concerns, please respond to this message.  If your
> issues is not resolved, you can reopen this ticket simply reply to this
> email with your comments.  The issue will automatically be re-opened.
> 
> You may also visit the ticket URL for details of this request:
>   http://.../Ticket/Display.html?id=215
> 
> 
> 
> Thank you,
> 
> -----
> Comments with resolution, if any:
> This transaction appears to have no content
> ---------------------------------------------
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> 
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> 




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