[rt-users] Passing a ticket to an external email address.

[Rejo Zenger]

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++ 19/05/05 13:15 +0100 - Norton, Ian:
>We're currently only using RT within a subset of our support staff.
>I'm trying to assign a ticket to a queue for a group of people who don't
>use RT, mail them the details and then resolve it.
[...]
>Is anyone else doing this, and if so how?

I'm looking for a similar kind of functionality. More or less same
situation: occasionaly incoming e-mail in RT is to be forwarded to
people that do not use RT. Most of the time, I just cut and paste the
text (and, if necessary, save and re-attach the attachment) in a
new e-mail.

A more convenient and less clumsy way of forwarding the contents of a
ticket would be nice. Any ideas?

- -- 
Rejo Zenger <rejo at rz.xs4all.nl> - http://rejo.zenger.nl - PGP 0x75FC50F3
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