[rt-users] problem with customfield when quick create or bulk update

[Rejo Zenger]

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++ 26/05/05 10:40 +0200 - Rejo Zenger:
>Hi Jesse (and others),
>
>++ 26/05/05 02:36 -0400 - Jesse Vincent:
>>> Currently running RT 3.4.2 with perl 5.8.4-8 and apache 2.0.53-5 on a 
>>> Debian box. I seem to have a small problem with QuickCreate and Bulk
>>> Update. Same problem existed with RT 3.4.1.
>>
>>Last I looked, QuickCreate doesn't deal with custom fields. (Or really
>>anything other than reminder-level stuff).  Is Bulk Update _resetting_
>>valid fields?
[...]
>As for Bulk Update, it *does* reset valid field values. Say, I have a
>couple of tickets listed, some of them with no value and some of them
>with some value (not specifically the same). These values will get:
> 1) resetted to a null value, regardless a value existed or not, if I 
>    have not specified a value in the CF or 
> 2) set to the new value if I have specified one in the CF.
>
>Does this help?
[...]

Hi Jesse (and others),

Maybe I am showing patience too little, but do you think you can help me
on this problem? Currently, this is the only issue in RT we have and the
only reason why RT is not yet officially in production...

- -- 
Rejo Zenger <rejo at rz.xs4all.nl> - http://rejo.zenger.nl - PGP 0x75FC50F3
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