[rt-users] Re: Custom statuses

[Ruslan Zakirov]

Put next to the RT_SiteConfig and drop customization of the Queue.pm:
@ActiveStatus = qw(new open stalled pricepending customerwait
externalwait escalated);
@InactiveStatus = qw(resolved rejected deleted);

stop and start server, restart doesn't help.

It's not recommended way to change status values. Use custom fields instead.

On 11/1/05, Phil Smith III <lists at akphs.com> wrote:
> Now I feel like an idiot: it's not working after all.
>
> Queue_Local.pm contains:
>
> @ACTIVE_STATUS = qw(new open stalled pricepending customerwait externalwait escalated);
> @INACTIVE_STATUS = qw(resolved rejected deleted);
> @STATUS = (@ACTIVE_STATUS, @INACTIVE_STATUS);
>
> 1; # the file needs to end with this
>
> and I've looked at it and looked at it. What am I missing???
>
> ...phsiii
>
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--
Best regards, Ruslan.