[rt-users] how to add Statistics to menu

Wed Nov 2 07:47:01 EST 2005

Torsten,
	The package on the BestPractical site is quite old.  Information on the current versions can be found in the Wiki at <http://wiki.bestpractical.com/index.cgi?RT3StatisticsPackage> .

You REALLY need to remove the files you unzipped before installing the new version.

-- 

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh at mqsoftware.com

> -----Original Message-----
> From: torsten.brumm at kuehne-nagel.com [mailto:torsten.brumm at kuehne-
> nagel.com]
> Sent: Wednesday, November 02, 2005 4:44 AM
> To: Kelly F. Hickel; 'Randy Paries'
> Cc: rt-users at lists.bestpractical.com
> Subject: AW: [rt-users] how to add Statistics to menu
> 
> Hi Kelly & Randy,
> 
> This could be the wrong place, but i think it's depending from the
> installation path ;-)
> 
> @Randy: If you unziped the file, place at the HTML Folder, i think, you
> need:
> 
> A: cleanup the rt3/var/mason_data/obj (remove the content)
> B: restart the apache
> 
> Then the changes will appear. So far i remember, i read a mail from
> Ruslan,
> where he described a workaround for this.
> 
> @Kelly: if i read your mail correctly, you talked about a newer version of
> Stats Package?!? Where can i find this??? My Version is the from the RT
> Download Folder....
> 
> Thanks
> 
> Torsten
> 
> 
> Callto://torsten_brumm
> 
>  Thanks in advance
>  ....
>     : Torsten Brumm
>     : IT Security Engineer
>     :
>     : Kuehne + Nagel
>     : HAM - MI-C
>     :
>     : Ferdinand Strasse 29-33
>     : 20095 Hamburg
>     :
>     : +49 (40) 329 15 199
>     : +49 (40) 329 15 500
>     :
>     : torsten.brumm at kuehne-nagel.com
>     : www.kn-portal.com
>     : icq: 78258840
>     ....
> 
> > -----Ursprüngliche Nachricht-----
> > Von: kfh at mqsoftware.com [mailto:kfh at mqsoftware.com]
> > Gesendet: Dienstag, 1. November 2005 21:49
> > An: Randy Paries; Torsten Brumm
> > Cc: rt-users at lists.bestpractical.com
> > Betreff: RE: [rt-users] how to add Statistics to menu
> >
> > Hi Torsten,
> >
> > > -----Original Message-----
> > > From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> > > bounces at lists.bestpractical.com] On Behalf Of Randy Paries
> > > Sent: Tuesday, November 01, 2005 2:43 PM
> > > To: Torsten Brumm
> > > Cc: rt-users at lists.bestpractical.com
> > > Subject: Re: [rt-users] how to add Statistics to menu
> > >
> > > Torsten
> > > Any other ideas?
> > > all i did is unzip the Statistics package into the
> > > /home/rt3/local/html
> > [Kelly F. Hickel] This is probably the wrong place to unzip
> > it, depending on what version of Statistics you are using
> > (the latest is 0.1.5).  You should remove what you've unzip,
> > then unzip it one level up.
> > In other words, the file /home/rt3/local/lib/Statistics.pm
> > should exist.  At least I think it should, if you're using
> > Debian, I'm not positive as I've never used Debian.  On a
> > "stock" install, the file /opt/rt3/local/lib/Statistics.pm
> > should be there.
> >
> >
> > >
> > > if i go to http://mydomain.com/Statistics/ I see the stats
> > page, but
> > > nothing under tools but Offline
> > >
> > > Thanks
> > >
> > >
> > > On 11/1/05, Torsten Brumm <torsten.brumm at kuehne-nagel.com> wrote:
> > > > Hi Randy,
> > > >
> > > > So far i know, the stat package add itself to the Menu., But be
> > > carefull,
> > > > the old stat package has a bug in the Tabs File, this
> > wont bring you
> > > back to
> > > > the Tickets Link.
> > > >
> > > > Attached a "small" mod working for me (RT344) i have moved the
> > > Statistics
> > > > from the Main Menu into the Tools Submenu. There is also a userdoc
> > > Submenu
> > > > included.
> > > >
> > > > Callto://torsten_brumm
> > > >
> > > >  Thanks in advance
> > > >  ....
> > > >    : Torsten Brumm
> > > >    : IT Security Engineer
> > > >    :
> > > >    : Kuehne + Nagel
> > > >    : HAM - MI-C
> > > >    :
> > > >    : Ferdinand Strasse 29-33
> > > >    : 20095 Hamburg
> > > >    :
> > > >    : +49 (40) 329 15 199
> > > >    : +49 (40) 329 15 500
> > > >    :
> > > >    : torsten.brumm at kuehne-nagel.com
> > > >    : www.kn-portal.com
> > > >    : icq: 78258840
> > > >    ....
> > > >
> > > > > -----Ursprüngliche Nachricht-----
> > > > > Von: rt-users-bounces at lists.bestpractical.com
> > > > > [mailto:rt-users-bounces at lists.bestpractical.com] Im
> > Auftrag von
> > > > > Randy Paries
> > > > > Gesendet: Dienstag, 1. November 2005 05:47
> > > > > An: rt-users at lists.bestpractical.com
> > > > > Betreff: [rt-users] how to add Statistics to menu
> > > > >
> > > > > Hello,
> > > > > I have the module Statistics installed and working
> > > > >
> > > > > But i can not figure out how to add it to the tools or
> > whereever
> > > > > it belongs so it is visiable to the privilaged users
> > > > >
> > > > > MY RT is 3.4.4
> > > > >
> > > > > Thanks
> > > > > Randy
> > > > > _______________________________________________
> > > > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > > > >
> > > > > Be sure to check out the RT Wiki at
> > http://wiki.bestpractical.com
> > > > >
> > > > > Buy your copy of our new book, RT Essentials, today!
> > > > >
> > > > > Download a free sample chapter from
> > > > > http://rtbook.bestpractical.com
> > > >
> > > >
> > > >
> > > _______________________________________________
> > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > >
> > > Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> > >
> > > Buy your copy of our new book, RT Essentials, today!
> > >
> > > Download a free sample chapter from http://rtbook.bestpractical.com
> > [Kelly F. Hickel]
> >
> >
> >
> > --
> >
> > Kelly F. Hickel
> > Senior Software Architect
> > MQSoftware, Inc
> > 952.345.8677
> > kfh at mqsoftware.com
> >
> >
> >