AW: [rt-users] Comments / resolution included in resolved ticket email?

[Torsten Brumm]

Hi ZB,

Have you played around with the build in scrips? Creat a Template with the
answer you need and a scrip with the 
ACTION: ON RESOLVE 
CONDITION: NOTIFY REQUESTOR
TEMPLATE: Choose the one you have created.

Callto://torsten_brumm

 Thanks in advance
 ....
    : Torsten Brumm
    : IT Security Engineer
    :
    : Kuehne + Nagel
    : HAM - MI-C
    :
    : Ferdinand Strasse 29-33
    : 20095 Hamburg
    :
    : +49 (40) 329 15 199
    : +49 (40) 329 15 500
    :
    : torsten.brumm at kuehne-nagel.com
    : www.kn-portal.com
    : icq: 78258840
    ....  

> -----Ursprüngliche Nachricht-----
> Von: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von ZB
> Gesendet: Montag, 7. November 2005 21:03
> An: rt-users at lists.bestpractical.com
> Betreff: [rt-users] Comments / resolution included in 
> resolved ticket email?
> 
> Hi
> 
> I'm trying to figure out a way to add comments to the email 
> that's sent to notify a requestor that a ticket was resolved. 
> It's currently using the default
> 
> "According to our records, your request has been resolved. If 
> you have any further questions or concerns, please respond to 
> this message."
> 
> but is there anyway to add the text of the comment that was 
> set when the ticket was actually resolved with this message also?
> 
> Thanks!
> 
> ZB
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