[rt-users] simple custom action question

[Andy Moran]

awesome.  worked great.  Thanks!

--Andy

Travis Campbell wrote:
> On Mon, Nov 07, 2005 at 10:40:39AM -0800, Andy Moran wrote:
> 
>>Hey guys,
>>
>>I want to create a simple scrip that changes the status of a ticket from
>>New to Open when someone Takes the ticket.    The Custom Condition
>>should be similar to the On Steal example from RT Essentials:
>>
>>my $trans = $self->TransactionObj;
>>return 0 unless $trans->Field eq 'Owner';
>>return 1 if $trans->OldValue == RT::Nobody()->id();
>>return 0;
>>
>>
>>So the Custom Action should just be a one-liner that changes the ticket
>>status.  I was hoping to find an example of what that line would look
>>like but couldn't find one.       Thanks for any help!
> 
> 
> This is what we use:
> 
> Description:  Open ticket on Take
> Condition:  User Defined
> Action:  User Defined
> Template:  Blank
> Stage:  TransactionCreate
> 
> Custom Condition:
> 
>     if ($self->TransactionObj->Type eq 'Take' and 
>         $self->TicketObj->Status eq 'new') 
>     {
>         return(1);
>     } else {
>         return;
>     }
> 
> Custom Prep:
> 
>     1;
> 
> Custom Cleanup:
> 
>     $self->TicketObj->SetStatus("open");
>     1;
> 
> 
> Travis