[rt-users] Forbidding attachments

[Bob Goldstein]

In my case, we put a procmail rule in, ahead of
rt-mailgate, that checks for attachments and bounces
a "please try again without attachemnts" note.

   bobg

>On Mon, Nov 07, 2005 at 11:32:20AM -0500, Scott Courtney wrote:
>> I notice that RT's site config allows one to restrict the size of attachment
>s
>> allowed with email correspondence to a ticket. Is it possible to set a polic
>y
>> of not allowing any attachments at all, email or otherwise? In other words,
>> I want to restrict my RT tickets to only plain text, and force users to
>> put their files elsewhere.
>> 
>> Will setting the attachment size to zero accomplish this?
>> 
>> Kind regards,
>> 
>> Scott
>> 
>
>Scott,
>
>Looking at RT's code, setting to zero won't work. I would set it
>to 1. Also set DropLongAttachments.
>
>-Todd
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