[rt-users] Comments / resolution included in resolved ticketemail?

[Ruslan Zakirov]

IMHO you need http://wiki.bestpractical.com/index.cgi?AddLastCommentToMail

On 11/7/05, Torsten Brumm <torsten.brumm at kuehne-nagel.com> wrote:
> Hi ZB,
>
> Small mistake:
>
> CONDITION: ON RESOLVE
> ACTION: NOTIFY REQUESTOR
> TEMPLATE: Choose the one you have created.
>
> Callto://torsten_brumm
>
>  Thanks in advance
>  ....
>     : Torsten Brumm
>     : IT Security Engineer
>     :
>     : Kuehne + Nagel
>     : HAM - MI-C
>     :
>     : Ferdinand Strasse 29-33
>     : 20095 Hamburg
>     :
>     : +49 (40) 329 15 199
>     : +49 (40) 329 15 500
>     :
>     : torsten.brumm at kuehne-nagel.com
>     : www.kn-portal.com
>     : icq: 78258840
>     ....
>
> > -----Ursprüngliche Nachricht-----
> > Von: rt-users-bounces at lists.bestpractical.com
> > [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag
> > von Torsten Brumm
> > Gesendet: Montag, 7. November 2005 21:39
> > An: 'ZB'; rt-users at lists.bestpractical.com
> > Betreff: AW: [rt-users] Comments / resolution included in
> > resolved ticketemail?
> >
> > Hi ZB,
> >
> > Have you played around with the build in scrips? Creat a
> > Template with the answer you need and a scrip with the
> > ACTION: ON RESOLVE
> > CONDITION: NOTIFY REQUESTOR
> > TEMPLATE: Choose the one you have created.
> >
> > Callto://torsten_brumm
> >
> >  Thanks in advance
> >  ....
> >     : Torsten Brumm
> >     : IT Security Engineer
> >     :
> >     : Kuehne + Nagel
> >     : HAM - MI-C
> >     :
> >     : Ferdinand Strasse 29-33
> >     : 20095 Hamburg
> >     :
> >     : +49 (40) 329 15 199
> >     : +49 (40) 329 15 500
> >     :
> >     : torsten.brumm at kuehne-nagel.com
> >     : www.kn-portal.com
> >     : icq: 78258840
> >     ....
> >
> > > -----Ursprüngliche Nachricht-----
> > > Von: rt-users-bounces at lists.bestpractical.com
> > > [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von ZB
> > > Gesendet: Montag, 7. November 2005 21:03
> > > An: rt-users at lists.bestpractical.com
> > > Betreff: [rt-users] Comments / resolution included in
> > resolved ticket
> > > email?
> > >
> > > Hi
> > >
> > > I'm trying to figure out a way to add comments to the email that's
> > > sent to notify a requestor that a ticket was resolved.
> > > It's currently using the default
> > >
> > > "According to our records, your request has been resolved.
> > If you have
> > > any further questions or concerns, please respond to this message."
> > >
> > > but is there anyway to add the text of the comment that was
> > set when
> > > the ticket was actually resolved with this message also?
> > >
> > > Thanks!
> > >
> > > ZB
> > > _______________________________________________
> > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > >
> > > Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> > >
> > > Buy your copy of our new book, RT Essentials, today!
> > >
> > > Download a free sample chapter from http://rtbook.bestpractical.com
> > >
> >
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> >
> > Buy your copy of our new book, RT Essentials, today!
> >
> > Download a free sample chapter from http://rtbook.bestpractical.com
> >
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>
> Buy your copy of our new book, RT Essentials, today!
>
> Download a free sample chapter from http://rtbook.bestpractical.com
>


--
Best regards, Ruslan.