[rt-users] Creating a ticket from Outlook

[John Paul Hayes]

Hi again,
Sorry I dont think I was clear the first time.
Here is the scenario:

I want to send a mail to a client from a email client such as outlook
This outgoing mail needs to be recorded in the ticketing system and a copy
then sent out to the client.

Is this possible?

On 11/9/05, Jan Hudec <bulb at ucw.cz> wrote:
>
> On Wed, Nov 09, 2005 at 11:49:30 +0000, John Paul Hayes wrote:
> > Is is possible to create a ticket by sending a mail to RT and having
> this
> > mail forwarded on to another email addresses,
> > so that when a reply is received it automagically updates the ticket [as
> > normal]?
> >
> > Any details / ideas on how I can accomplish this would great!
>
> As far as I can tell, that's what it normally does. Read the wiki.
>
> You may want to look for the enhanced mail gate on the wiki too.
>
> --
> Jan 'Bulb' Hudec <bulb at ucw.cz>
>
>
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