[rt-users] Creating a ticket from Outlook

[Andy Moran]

> To: <client>
> CC: <rt_email>
> 
> Client should reply via "Reply All" function.
> May be you'll have to use rt_comment (not response) email address.
> 
> 
> SY, Danial.
> - --
> 
> Danial Klimkin,
> Falk eSolutions AG Russia

CC'ing the ticketing system never works for us.  The recipiants of the
original email get a copy with no ticket number in the subject (since it
was sent directly to them)  so they "Reply All" which generates yet
another ticket.. this happens ad infinitum (until everyone has spoken
their mind) and we are left merging tickets like crazy left and right.