[rt-users] Resolve Tickwt with one Click

Roderick A. Anderson raanders at acm.org
Fri Nov 11 17:06:59 EST 2005


Travis Campbell wrote:
> On Fri, Nov 11, 2005 at 09:51:17AM -0800, Roderick A. Anderson wrote:
> 
>>Checking the Wiki I didn't see any mention of a method to Resolve a 
>>Ticket ( within RT ) with one click - no comment no submit changes 
>>button.  Just Resolve the ticket.
>>
>>And even better would be that only the Owner could do this.  Anyone else 
>>would be, given their permissions, sent to the normal Comment/Resolve 
>>page or error page.
>>
>>I could do this via a separate web page but it would be a good-thing to 
>>do it from within RT.
>>
>>Looks to be a customization of the Ticket Display page and a custom action.
>>
>>Anyone done this?
> 
> 
> Modify Ticket/Elements/Tabs and change the Resolve link so it doesn't
> have an Action=Comment associated with it.

Thanks Travis.  I look at this.

Rod
-- 
---
[Certified Virus free by ASISNA Mail Services.    www.asisna.com ]




More information about the rt-users mailing list