[rt-users] How to protect new messages from being seen

[Tim Pritlove]

Hi,

I have a system with a variety of queues. I have a group of users  
that is allowed to see some of them, another group to see other queues.

However, if new tickets trickle in, they can be seen by anybody as a  
new message although these messages came in over an e-mail address  
that is assigned to a queue they have no access to at all.

What do I have to do to prevent these users from seeing new tickets  
that are in the "new" state?

Greetings
Tim
-- 
Tim Pritlove, Discordian Evangelist
<mailto:tim at ccc.de> <http://tim.geekheim.de/> <skype://timpritlove>
<aim:timpritlove> <jabber:tim at jabber.ccc.de>
Project Blinkenlights <http://www.blinkenlights.de/>
------
The Fifth Commandment:
A Discordian is Prohibited of Believing What he reads.

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