AW: [rt-users] Ticket split

[Torsten Brumm]

Hi Todd,

The idea is OK for the first step, but i think, it could be much more better
if it can work like the following:

1. I have a Ticket from Requestor A and i'm the Owner B
2. There are many entries within the history and each of them have at this
moment a comment and reply button

3. If i now need a new subticket from this history entry or from the whole
ticket, it would be great to generate a new subticket with the content of
the history entry (or whole ticket, depending on the link you used).

4. If you now have pressed something like: "creat subticket" i think there
must also be a function that gives you the abaility to choose a queue.

5. The new Subticket can't have the original requestor A, this must be
replaced with the Owner B as Requestor.

So far i know, there was a patch from Dirk Pape within the wiki doing
exactly this, but i cant get it running under rt 3.4.4 because it was coded
for a <3.2 Version so far i know and it produces thousends of errors...

What do you thing about this?!?

Callto://torsten_brumm

 Thanks in advance
 ....
    : Torsten Brumm
    : IT Security Engineer
    :
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    ....  

> -----Ursprüngliche Nachricht-----
> Von: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag 
> von Todd Chapman
> Gesendet: Dienstag, 15. November 2005 00:20
> An: Nathan Oyler
> Cc: rt-users at lists.bestpractical.com
> Betreff: Re: [rt-users] Ticket split
> 
> On Mon, Nov 14, 2005 at 03:33:14PM -0700, Nathan Oyler wrote:
> > > > Hi all.
> > > >
> > > > How can i split ticket to multiple tickets? Something like 
> > > > "Extract
> > to
> > > > article" in RTFM, but split to any amount of tickets with
> > automatical
> > > > links to parent ticket, different Owners and so on. Is 
> it possible
> > in
> > > > theory?
> > > >
> > > 
> > > I have modified one of the elements of Display.html to include a 
> > > button in the Links section so that child tickets are 
> created for a 
> > > parent ticket, with the same subject and same body text from the 
> > > first transaction. Is that what you want?
> > > 
> > > -Todd
> > 
> > I would like that.
> 
> This should work but I took out some site specific stuff. Be 
> sure to test it. It also propogates the requestor.
> 
> # mkdir -p 
> /op/rt3/local/html/Callbacks/YourCompanyName/Elements/ShowLinks/
> # vi 
> /op/rt3/local/html/Callbacks/YourCompanyName/Elements/ShowLink
> s/Default
> 
> --- Content of Default ---
> <tr>
> <td>
> </td>
> <td>
> <FORM ACTION="<% $RT::WebPath%>/Ticket/Create.html" 
> TARGET="_blank" NAME="child" method="post"> <input 
> type="hidden" name="new-MemberOf" value="<%$Ticket->Id%>"> 
> <input type="hidden" name="Requestors" 
> value="<%$Ticket->RequestorAddresses%>">
> %if ($Ticket->Transactions->Count && 
> $Ticket->Transactions->First && 
> $Ticket->Transactions->First->Attachments && 
> $Ticket->Transactions->First->Attachments->Count) { %my 
> $content = $Ticket->Transactions->First->Content;
> <input type="hidden" name="Content" value="<%$content%>"> %} 
> <&|/l, $m->scomp('/Elements/SelectNewTicketQueue' )&><input 
> type="submit" value="New child in"> [_1]</&> </FORM> 
> </td> </tr> <%ARGS> $Ticket </%ARGS>
> 
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