[rt-users] Scrip question.

[Stephen Turner]

At Monday 11/14/2005 02:25 PM, you wrote:


>On 11/14/05, Stephen Turner <<mailto:sturner at mit.edu>sturner at mit.edu> wrote:
>
>You may want to rethink this setup - moving the default scrips from the
>global to the queue level gives you much more flexibility in customizing
>the behavior for individual queues. You can set up the default scrips for a
>new queue through a perl script, which makes life easier.
>
>
>How do I go about moving them from a global scope to just a queue-level 
>scope?  Will that cause any problems when I upgrade RT in the future? As 
>for perl scripts ... I'd have to learn perl, first ...
>--

Without Perl scripting this would be a manual process using the web 
interface - fairly tedious, depending on how many queues you have.

An alternative might be Dirk Pape's package - I think this does what you 
need although I haven't actually tried it. 
http://page.mi.fu-berlin.de/~pape/rt3/HideGlobalScrips/HideGlobalScrips.tgz

Steve


Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)