[rt-users] Query Builder 'Owner' Values Incomplete

[Ruslan Zakirov]

On 11/16/05, Mike Friedman <mikef at ack.berkeley.edu> wrote:
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> I've found the answer to my question, but I'm now wondering if RT's
> behavior is what it should be.
>
> It turns out that the 'Owner' selection list in Query Builder consists
> only of those users that have been given the 'Own Ticket' right
> *explicitly*, either individually or via group rights. When I sent my
> original question, a user who owned a ticket and had 'SuperUser' rights,
> still didn't show up in the 'Owner' selection list.  Once I added 'Own
> Ticket' to that user's rights (actually to the rights of the group to
> which the user belonged), the user showed up in the selection list.
>
> My question now is whether any user with a right that implies the 'Own
> Ticket' right should be included in the 'Owner' selection list.  After
> all, the user *was* able to own a ticket (being SuperUser), in fact in my
> case the user did own at least one ticket.  And when I built a manual
> query for tickets owned by that user, it did work, as I indicated in my
> earlier note.
http://wiki.bestpractical.com/?SuperUser

>
> Thanks.
>
> Mike
>
> ================================================================================
> On Tue, 15 Nov 2005 at 16:31 (-0800), Mike Friedman wrote:
>
> > I'm testing my new RT 3.4.2 setup, which is almost ready for production.
> > Looking at the Query Builder page, I try to search for all tickets with
> > a specific Owner.  So, I go to the 'Owner' 'is' selection and select the
> > pull down for possible values of 'Owner'.  But all it shows are two
> > owners: 'Nobody' and 'helpdesk', the latter being one of the *many*
> > users I've set up in my RT configuration.  Why don't any of the other
> > users show up?
> >
> > It appears that the other selection fields don't have this problem. for
> > example, on the 'Queue' 'is' line, the pulldown shows all my queues.
> >
> > On the other hand, if I use the Advanced query page and manually build a
> > query for all tickets with any user I choose, it works fine and the
> > search is successful.
> >
> > BTW:  My level of DBIx::SearchBuilder is 1.27.
> >
> > Am I overlooking something obvious?
>
> _____________________________________________________________________
> Mike Friedman                   System and Network Security
> mikef at ack.Berkeley.EDU          2484 Shattuck Avenue
> 1-510-642-1410                  University of California at Berkeley
> http://ack.Berkeley.EDU/~mikef  http://security.berkeley.edu
> _____________________________________________________________________
>
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--
Best regards, Ruslan.