[rt-users] create scrip failing to mail

[amy.rich at tufts.edu]

We're running RT 3.2.2 under Solaris 8.  We haven't modified the Global
Scrips, so they're in effect on all queues.  In most of the queues, when a
user submits a request via email, the autoreply mail is sent.  In some of our
queues, however, the user recieves no mail.  taking a look at the log file, RT
claims:

[Fri Nov 18 17:15:06 2005] [debug]: Converting 'us-ascii' to 'utf-8' for text/plain - test (/opt/rt3/lib/RT/I18N.pm:222)
[Fri Nov 18 17:15:07 2005] [debug]: About to think about scrips for transaction198785 (/opt/rt3/lib/RT/Transaction_Overlay.pm:140)
[Fri Nov 18 17:15:07 2005] [debug]: About to prepare scrips for transaction198785 (/opt/rt3/lib/RT/Transaction_Overlay.pm:144)
[Fri Nov 18 17:15:07 2005] [debug]: Found 2 scrips (/opt/rt3/lib/RT/Scrips_Overlay.pm:349)
[Fri Nov 18 17:15:08 2005] [debug]: About to commit scrips for transaction198785 (/opt/rt3/lib/RT/Transaction_Overlay.pm:153)
[Fri Nov 18 17:15:08 2005] [info]: <rt-3.2.2-48439-198785-15.18.9356892968107 at rt> #48439/198785 - Scrip 15 OnCreate notify requestors, cc's, admincc's Imported from RT 2.0 (/opt/rt3/lib/RT/Action/SendEmail.pm:231)
[Fri Nov 18 17:15:08 2005] [info]: <rt-3.2.2-48439-198785-15.18.9356892968107 at rt> No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:243)
[Fri Nov 18 17:15:08 2005] [info]: Ticket 48439 created in queue 'FW-Request'
by arrich10 (/opt/rt3/lib/RT/Ticket_Overlay.pm:718)

Why is RT claiming that it can't find any recipients when creating a brand new
ticket from an email?