[rt-users] Basics (Results)

[Charles Kugelman at HQ]

I've noticed that when I update a ticket from the Basics link, the
results message at the top is different from the other ticket
modification areas.

 

For example:

      Under Basics:

            Ticket 1: Status: Status changed from stalled to open by
user

 

      Under Dates:

            Starts changed from Not set to Thu Dec 01 00:00:00 2005 by
user

 

      Under People:

            Owner changed from user to user2

 

      Under Links:

            Merge Successful

 

Note that any changes made under Basics are prefixed with "Ticket #:
Status:" 

 

For uniformities sake, where in the RT files could I remove the "Ticket
1: Status:" prefix from this message?

 

I've unsuccessfully been looking all day for the location of this code.

 

In the rt/share/html/Ticket/Modify.html file is probably the key:

 

my @results = ProcessTicketBasics(TicketObj => $TicketObj, ARGSRef =>
\%ARGS);

my @cf_results = ProcessTicketCustomFieldUpdates(TicketObj =>
$TicketObj, ARGSRef => \%ARGS);

push (@results, @cf_results);

 

However I'm no Perl dev, and am not sure what all of this means. Thanks
in advance for anyone who may be able to offer assistance.

 

Info:

RT 3.2.3

SuSE Linux 9.3

Perl 5.8.6

 

 

Charles Kugelman

Network Administrator

ITT Educational Services, Inc.

 

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