[rt-users] Watchers

[Stewart Tranter]

Hello,

Can someone explain the "Watchers" concept to me?  If I set a user to be 
a watcher for a queue, what happens?

Basically, what we want to do is send an email to a team mailing list 
when their queue receives a new ticket.  Is the use of watchers the way 
to go for this or would a scrip be the way forward?

Many thanks in advance and kind regards,

Stewart
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Stewart Tranter
Computing Services
Loughborough University

E:  s.g.tranter at lboro.ac.uk
W:  http://www.lboro.ac.uk/computing/
T:  +44 (0) 1509 223719
F:  +44 (0) 1509 223989
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