[rt-users] Auto calculate time (estimaded, remaining)

[Raed El - Hames]

I am really perplexed and just want to know (and I apologise Junior this is
not directed at you I've seen it far to many times now- just I am in that
frame of mind)
you are saying that you never programmed perl or sql , how did you get the
job in maintaining a ticketing system based on perl and sql ..
I don't mean any offence .. I would like to know the secret so I can get a
job above my skills ..
Roy
----- Original Message ----- 
From: "Humberto Junior" <humberto at nexos.com.br>
To: <rt-users at lists.bestpractical.com>
Sent: Tuesday, November 22, 2005 6:46 PM
Subject: [rt-users] Auto calculate time (estimaded, remaining)


> Hi, I am a new RT user and I have 2 tasks to do.
>
> 1) A user creating a ticket, can set the time worked and the time
> remaining, but not the time estimated (by default), I want to set the
> time estimated = the first time remaining + the first time worked.
>
> and
>
> 2) When a user insert a "time worked" on a comment or reply, I want to
> decrement the time remaining (time remaining = Time estimated - Total
> Time worked)
>
> The number 1 ocurs only on a ticket creation and number 2 every entry of
> a time worked.
>
> I never programmed in perl or sql, so I can not risk doing my first
> codes in my RT-database.
>
> Could someone help-me showing how I can do that, where can I learn, and
> some samples of codes.
>
> Do I solve this problem in command-line or in the web-interface of RT?
>
> PS. I´m using rt 3.2 + apache1 + postgress
>
> Thanks in advance
>


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