[rt-users] RT 3.0.9: Mason_handler.fcgi fails

[RT NS]

Hi everyone,
   
  I'm trying to get RT working on our new server.  It is currently throwing out a HTTP 500 internal server error message.
   
  Looking at the error log, I noticed this, but I don’t know how to resolve the issue:
   
  [28/Nov/2005:09:58:43] failure ( 6044): for host 10.173.33.90 trying to GET /helpdesk/index.html, responder-fastcgi reports: FCGI1015: execution of /opt/web/intranet.netsol.com/helpdesk/bin/mason_handler.fcgi failed
  [28/Nov/2005:09:58:43] failure ( 6044): for host 10.173.33.90 trying to GET /helpdesk/index.html, responder-fastcgi reports: FCGI1073: Unable to service the request even after trying 0 times
   
  Does anyone know how to resolve this issue?  I've tried googling & looking at the Best Practical website with no results.
   
  Many thanks!
  James

		
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