[rt-users] Ticket creation via email

[Les Mikesell]

On Mon, 2005-10-03 at 13:28, Tom Morgan wrote:
> I am using rt-3.4.0. What I would like to accomplish is to have our 
> monitoring software (Spong) create a ticket in RT when anything critical 
> goes off. We are trying to keep track of how often we are being woken up 
> at night while we are oncall. It is hard to be diciplined enough to 
> create the ticket at 4am when all we want to do is go back to sleep. 
> Could someone please point me in the right direction? I did some 
> searches in the WIKI and was unable to find anything regarding this. 

Spong already knows how to send email.  Just add the alias pointed
to an appropriate RT queue as an email recipient of the spong
notifications.  And add reasonable throttling to the spong message
delivery if you haven't already...

-- 
  Les Mikesell
    les at futuresource.com