[rt-users] Strange error when replying back on a ticket

Bryant Taylor btaylor at modulusvideo.com
Mon Oct 10 16:41:35 EDT 2005


Hi,

I was just informed that when a user creates a ticket via email, the
system will do the auto-respond, but when our admin reply's to the user
request, an email isn't sent back to the user.

I took a look in my /var/log/maillog, and didn't see anything, so I then
looked in /var/log/messages and found this.

Oct 10 13:32:56 pandora2 RT:
<rt-3.4.2-61-816-5.17.2883571790934 at example.local> #61/816 - Scrip 5
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:235)
Oct 10 13:32:56 pandora2 RT:
<rt-3.4.2-61-816-5.17.2883571790934 at example.local> No recipients found.
Not sending.  (/usr/local/rt3/lib/RT/Action/SendEmail.pm:247)
Oct 10 13:32:56 pandora2 RT:
<rt-3.4.2-61-816-7.13.6174906473852 at example.local> #61/816 - Scrip 7
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:235)
Oct 10 13:32:56 pandora2 RT:
<rt-3.4.2-61-816-7.13.6174906473852 at example.local> No recipients found.
Not sending.  (/usr/local/rt3/lib/RT/Action/SendEmail.pm:247)
Oct 10 13:33:18 pandora2 RT:
<rt-3.4.2-61-818-5.13.3657018448564 at example.local> #61/818 - Scrip 5
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:235)
Oct 10 13:33:18 pandora2 RT:
<rt-3.4.2-61-818-5.13.3657018448564 at example.local> No recipients found.
Not sending.  (/usr/local/rt3/lib/RT/Action/SendEmail.pm:247)
Oct 10 13:33:18 pandora2 RT:
<rt-3.4.2-61-818-7.1.32492013823295 at example.local> #61/818 - Scrip 7
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:235)
Oct 10 13:33:18 pandora2 RT:
<rt-3.4.2-61-818-7.1.32492013823295 at example.local> No recipients found.
Not sending.  (/usr/local/rt3/lib/RT/Action/SendEmail.pm:247)
Oct 10 13:35:25 pandora2 RT:
<rt-3.4.2-61-821-5.7.78048808011739 at example.local> #61/821 - Scrip 5
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:235)
Oct 10 13:35:25 pandora2 RT:
<rt-3.4.2-61-821-5.7.78048808011739 at example.local> No recipients found.
Not sending.  (/usr/local/rt3/lib/RT/Action/SendEmail.pm:247)
Oct 10 13:35:25 pandora2 RT:
<rt-3.4.2-61-821-7.7.52387969259843 at example.local> #61/821 - Scrip 7
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:235)
Oct 10 13:35:25 pandora2 RT:
<rt-3.4.2-61-821-7.7.52387969259843 at example.local> No recipients found.
Not sending.  (/usr/local/rt3/lib/RT/Action/SendEmail.pm:247)


This just started about 10 minutes ago. And nothing has changed from 4
months ago when the system was installed.

Any help would be very great.

Thank you,

Bryant


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