[rt-users] simple question on reply/comment address

[Joby Walker]

You can use the same address for all queues, the only limitation that
imposes is that tickets can only be created via email in the queue that
your aliases file sends that email address to.  In your case, it sounds
like a good thing to do.

Joby Walker
ITI SSG, University of Washington


Jonathan Jesse wrote:
> Currently we have users emailing helpdesk to create tickets and they all
> dump into a queue called “helpdesk.”  The person then who is working on
> the request moves the ticket to the correct queue based on what type of
> request it really is.
> 
>  
> 
> For example Bob sends an email to helpdesk that he is having problems
> with his voicemail, the ticket is created in the Helpdesk queue and then
> PhoneGuy takes the ticket and moves the ticket to the queue Phone
> Requests and works on the issue.
> 
>  
> 
>  
> 
> If I have 4 queues, do I have to have a separate comment-to address
> setup for each queue or can I have one comment address be for all my queues?
> 
>  
> 
> Thanks in advance,
> 
>  
> 
> Jonathan
> 
> 
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