[rt-users] Started over, almost there. (Was: First-time RT install questions.)

[Drew Barnes]

Shaun T. Erickson wrote:
> I started over.
>
> First, I aliased an ip address onto eth0 and set it up in dns as 
> 'rt.blackdogsoft.net <http://rt.blackdogsoft.net>'. Then I configured 
> a separate ssl virtual host for that site, and verified I could access 
> it with a browser properly.
>
> Next, I built and installed rt as user apache, which is what my 
> webserver runs as. rt is installed directly ito the document root. 
> Accessing that with a browser got me to the 'Almost there!' page. I 
> then built and installed fastcgi, as root. Continuing to follow method 
> #1 on the wiki's fastcgiconfiguration page, I added just the entries 
> in the example, only changing the paths to match mine.
>
> Outside the virtual host definition, I have:
>
>         FastCgiIpcDir /tmp
>         FastCgiServer /u1/www/sites/rt-secure/bin/mason_handler.fcgi 
> -idle-timeout 120 -processes 4
>
> and in the virtual host definition, I have:
>
>         ServerName rt.blackdogsoft.net <http://rt.blackdogsoft.net>
>         DocumentRoot "/u1/www/sites/rt-secure/share/html"
>         AddDefaultCharset UTF-8
>
>         AddHandler fastcgi-script fcgi
>         ScriptAlias / /u1/www/sites/rt-secure/bin/mason_handler.fcgi/
Try making this ScriptAlias /rt 
/u1/www/sites/rt-secure/bin/mason_handler.fcgi
or removing the trailing slash from what you have.  One or both of those 
might help you out.
>
>         # Use separate log files:
>         ErrorLog /u1/www/logs/rt-secure/error_log
>         CustomLog /u1/www/logs/rt-secure/access_log combined
>
> When I tried to access rt, the logs complained that 'FCGI.pm' couldn't 
> be located in '@INC', so I used cpan to install it.
>
> Now I have four mason_handler.fcgi processes running, as I should. 
> However, I'm still getting the 'Almost there!' page, when I try to 
> access rt, and this is in the logs:
>
> [Thu Oct 20 15:49:27 2005] [error] [client 192.168.32.111 
> <http://192.168.32.111>] FastCGI: comm with server 
> "/u1/www/sites/rt-secure/bin/mason_handler.fcgi" aborted: idle timeout 
> (120 sec)
> [Thu Oct 20 15:49:27 2005] [error] [client 192.168.32.111 
> <http://192.168.32.111>] FastCGI: incomplete headers (0 bytes) 
> received from server "/u1/www/sites/rt-secure/bin/mason_handler.fcgi"
>
> My config file has this in it:
>
> Set( $rtname, 'rt.blackdogsoft.net <http://rt.blackdogsoft.net>');
> Set($Organization , "blackdogsoft.net <http://blackdogsoft.net>");
> Set($DatabasePassword , 'my-password-here');
>
> I feel like I'm really close now. Could someone help me to figure out 
> this last part, please? TIA.
> -- 
>         -ste
> ------------------------------------------------------------------------
>
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-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati