[rt-users] Change Queue Custom Scrip - moves back to original queueafter webui reloads

[Raed El - Hames]

I'll be very interested in the answers or the solution you get ..
Its all down to the order the update page (Update.html) or (ModifyAll.html) excute things ..
In your case: it picks up the change of status and excute all scrips related to this including moving to a different queue=>Q2.
then it goes through the Queue name and beacuse when you loaded update.html the ticket was in Q1, hence its that value loaded into %ARGS->{Queue}
and so it assume you need a change of queue back to Q1 ..
I have very similar problem (regarding owners) and I am interested of how this can be resolved.

Regards;

Roy
  ----- Original Message ----- 
  From: David 
  To: rt-users at lists.bestpractical.com 
  Sent: Wednesday, October 26, 2005 7:05 AM
  Subject: [rt-users] Change Queue Custom Scrip - moves back to original queueafter webui reloads


  Greetings Everyone,

  I have created a custom status that I am trying to set a condition on to move tickets from one queue to another.  The code that I have used is....

  Condition: On Status Change
  Action: User Defined

  Custom Condition: return 1;
  Custom action preparation code: return 1;
  Custom action cleanup code:
  #----------------------------------------------------------------
  my $TargetQueueName = 'Queue2';
  my $NewStatus = 'PassToQueue2';
  if (($self->TicketObj->Status eq "$NewStatus") && ($self->TicketObj->QueueObj->Name ne "$TargetQueueName")) {
      my $TicketObj = $self->TicketObj;
      my $Id = $TicketObj->Id;
      my $Status = $TicketObj->Status;
      my $QueueName = $TicketObj->QueueObj->Name;

      if ($Status ne $NewStatus) {
          my ($tstatus, $tmsg) = $TicketObj->SetStatus("$NewStatus");
          $RT::Logger->info("Changing status of ticket #". $Id ." to ". $NewStatus);
          unless ($tstatus) {
              die "Error: $tmsg";
          }
      }
      if ($QueueName ne $TargetQueueName) {
          my ($qstatus, $qmsg) = $TicketObj->SetQueue("$TargetQueueName");
          $RT::Logger->info("Moving Ticket #". $Id ." to ". $TargetQueueName ." Queue.");
          unless ($qstatus) {
              die "Error: $qmsg";
          }
      }
  }
  return 1;
  #----------------------------------------------------------------

  The ticket moves queues but when the web ui reloads it resets it back to the old queue.

  I appreciate all feedback ....

  Thanks.
  David.



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