[rt-users] RT 3.0.1 to 3.latest user and mysql db import possible?

[Frank Saxton]

I think I'm working OK now :)

Thanks very, very much for all of your help Les.

There are several sets of instructions and each conflict with the others to 
some degree.  The one that works with the least amount of fiddling is at 
http://wiki.bestpractical.com/index.cgi?FastCGIConfiguration

The 3.0.1 mysql database stuff migrated over like a dream after I ran the 
scrips per the README file.

Need to test it by waiting for a new ticket to come in and seeing if the 
old and new RT instances handle it properly.  I added a procmail command to 
forward new ticket e-mails to the new server I just built.  Even if it 
doesn't work as I am planning, I think any new problems should be fairly 
minor to correct.

Every time I build RT it goes a little smoother than the last one.  The 
folks at BP have obviously put some attention into making the install 
process friendlier...very much appreciated!

At 11:48 PM 8/31/2005 -0500, Les Mikesell wrote:
>On Wed, 2005-08-31 at 23:29, Frank Saxton wrote:
> > Looks like I'm mighty close...  I was able to upgrade the 3.0.1 db through
> > the various increments (I think).
> >
> > I get a RT login screen.  When I log in, I get:
> >
> > You haven't yet configured your webserver to run RT.
>
>Are you going to:
>http://frankie.vigilancemonitoring.com/rt/
>or
>http://frankie.vigilancemonitoring.com
>
>--
>   Les Mikesell
>     les at futuresource.com
>
>
> >  You appear to have
> > installed RT's web interface correctly, but haven't yet configured your 
> web
> > server to "run" the RT server which powers the web interface. The next 
> step
> > is to edit your webserver's configuration file to instruct it to use RT's
> > mod_perl, fastcgi or speedycgi handler. If you need commercial support,
> > please contact us at sales at bestpractical.com.
> >
> > /etc/groups:
> >
> > rt:x:501:apache
> >
> > I'm guessing the problem is a mistake here:
> >
> > #
> >    NameVirtualHost frankie.vigilancemonitoring.com:80
> >    <VirtualHost frankie.vigilancemonitoring.com:80>
> >      ServerAdmin Frankie at Easyrider.com
> >      ServerName frankie.vigilancemonitoring.com
> >      DocumentRoot /opt/rt3/share/html/
> >      AddDefaultCharset UTF-8
> > AddHandler fastcgi-script fcgi
> > <Directory "/opt/rt3/share/html">
> >        Options FollowSymLinks ExecCGI
> >        AllowOverride None
> > </Directory>
> > # Pass through requests to for noauth
> >      Alias /NoAuth/ /opt/rt3/share/html/NoAuth/
> >      ScriptAlias /rt /opt/rt3/bin/mason_handler.fcgi/
> > </VirtualHost>
> >    FastCgiIpcDir /tmp
> >    FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120 
> -processes 4
> >
> >
> >