[rt-users] E-mail mailgate problems

[Frank Saxton]

If I create a ticket manually (via the GUI) and then add someone to the cc 
list, when I reply to the ticket the e-mail is sent out just fine.

Non-RT mail seems to be fine as well

Mail sent to rt-mailgate fails:

Sep  1 09:35:57 frankie sendmail[22069]: j81FtKaD021801: 
to="|/etc/smrsh/rt-mail
gate --queue Tek-noc --action correspond --url 
http://frankie.vigilancemonitorin
g.com/rt/", ctladdr=<Tek-noc at frankie.vigilancemonitoring.com> (8/0), 
delay=00:40
:21, xdelay=00:00:01, mailer=prog, pri=660869, dsn=4.0.0, stat=Deferred: 
prog ma
iler (/usr/sbin/smrsh) exited with EX_TEMPFAIL

Received a bounce message from the new RT server:

could not find component for initial path 
'/rt/REST/1.0/NoAuth/mail-gateway' (component roots are: 
'/opt/rt3/local/html', '/opt/rt3/share/html')

I seem to recall something like this but not nearly as bad the last time I 
built RT on RHEL4 too...