[rt-users] How to notify a user that their ticket has been stolen?

[Niels Bakker]

Hi Paul,

* pwagland at allshare.nl (Paul Wagland) [Thu 06 May 2004, 11:17 CEST]:
[..]
>The problem is that the "Old Owner" is always a number... how do I
>convert that number back into a user name?

I used this code in the template:

   Old Owner: {my $user = new RT::User($RT::SystemUser);
   $user->Load($Transaction->OldValue); $user->Name ||
   $Transaction->OldValue}

I think you can use the same trick (using $user->EmailAddress) to have a 
copy sent to the old requestor, just add e.g. a Bcc: line to the template 
header section.

Regards,


	-- Niels.

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