[rt-users] creating new ticket via mail

[Andraz Sraka]

re

When creating a new ticket via sending email to RT mail-gateway address,
is there a way of owner delegation without using RT web-interface
instead. Because by default the owner is 'nobody' and also nobody is
informed about new ticket. Is there also a way, when creating a new
ticket via email, that all the people, who can view (who are queue
resolvers) that queue, will receive email about new ticket.

Regards,
 Andraz

-- 
@WTH: HUMPPA!!!
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