[rt-users] Seting RTFM Custom Fields with Values from RT Ticket

[Vaida Alisauskaite]

Hello,

I would like to use RTFM for translating security advisories and need to 
automatize the "Extract article from ticket" to CERTAIN CUSTOM FIELDS of a 
certain class.
Is it possible to make it using scrips? Or perhaps I am going the wrong way?

This is how i was trying to create a new article and automatically set the 
custom fiel values (however it does't work):

Custom condition:
-------------------------------------------------------------------------------
--------
if ($self->Ticket->Status eq 'new') and ($self->Ticket->QueueObj->Name 
eq 'advisory') and (self->Ticket->RequestorAddresses eq 'sec-adv at secunia.com')
{return 1;}
else
{return 0;}
-------------------------------------------------------------------------------
--------

Custom action cleanup code:
-------------------------------------------------------------------------------
--------
my $FROM = self->Ticket->RequestorAddresses;
$self->Class->LoadByCols(Name => '$FROM');
my $Article = new RT::FM::Article($RT::FM::SystemUser);
$Article->Load(self->Article());
$CustomField->Load($self->CustomField());
	
my %Array = (
'TITLE:' , '',
'SECUNIA ADVISORY ID:'   , '',
'VERIFY ADVISORY:' , '',
'CRITICAL:' , '',
'IMPACT:' , '',
'WHERE:' , '',
'SOFTWARE:' , '',
'DESCRIPTION:' , '',
'SOLUTION:' , '',
'PROVIDED AND/OR DISCOVERED BY:' , ''
);

while(<>)                       
{
chomp;                          
$_ =~ s/\s+//;
if (defined($Array{$_}))      
        {
        $indexas = $_;          
        }
elsif ($indexas ne '')                          
        {
        push(@{$Array1{$indexas}}, $_);
        }

}

foreach $myField (keys %Array) {
  foreach $myContent (@{$Array1{$myField}}) {
    $self->AddCustomFieldValue( 
			Field => $myField',
			Content => $myContent
			)
  }
-------------------------------------------------------------------------------
--------

Any help how to fill the RTFM custom fields with certain text from a RT ticket 
would be appreciated.

Vaida        vaida.alisauskaite at ktu.lt