[rt-users] Email autoresponse

[Mahoney, Tim]

The problem I found was the outbound configuration.  I'm trying to remember
exactly how I fixed it.  One big question is how the outbound emails are
going?  Are they being handled by an SMTP server on the RT server, or are
they being sent back through Exg2K3?

I'm working on building a testbed right now to test different upgrade paths.
I've got a full load of Cygwin running, so I might be able to perform the
make upgrade and have it work, I'm hoping...

-----Original Message-----
From: Thomas Doxtater [mailto:tdd at adci.ws] 
Sent: Wednesday, September 14, 2005 9:51 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Email autoresponse

Hey all,

I've been trying to get my rt (3.4.0 win) to send the autoresponses, with no
luck.
I used the pre-packaged installer listed in the windows install guide, and
I've got rt checking emails and making new tickets, but when I type a
response and update the ticket, nothing goes out. Nor does anyone receive
the autoresponse that RT created ticket XX for them.

Any ideas? I'm using pop3 checking for fetchmail to an exchange 2003 server.

Also, has anyone tried to update the pre-packaged windows version? Any help
with that would be appreciated as well.

TIA,

Thomas Doxtater
Manager of IT
Architectural Design Consultants, Inc.
30 Wisconsin Dells Parkway, P.O. Box 580 Lake Delton, WI 53940

Phone: (608) 254-6181
Fax: (608) 254-2139
Email: tdd at adci.ws
Web site: www.adci.ws
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