[rt-users] Questions about RT-Escalate and RT-Remind

[Kaplan, Andrew H.]

Hi there --

I had several questions concerning the installing of the RT Escalate and Remind
scripts. The system in question is running version 3.4.4 on a SUSE 9.3 operating
system.

1. The location of the RT3 libraries in our system is /usr/local/rt/lib/RT and
/usr/local/rt/lib/t as opposed to either the /usr/local/packages/rt/lib
directory or the /usr/local/packages/rt/local/lib directory. Will modifying the
scripts use lib line be enough or are there other parts of either script that
will need to be modified?

2. Assuming the /usr/local/rt/lib/RT directory is the proper location for the
scripts, should the permissions for the scripts be modified to reflect those
within the directory? For example, the standard permissions in effect for all
.pm files within the RT subdirectory are 755 while the user and group ownership
of the same files is root:bin. 

3. After the two scripts are installed, what is the best way to activate them?
Is simply stopping and restarting the RT application enough, or would a system
reboot be the better approach?

Thanks.