[rt-users] Ticket content and different mail systems

[Vaida Alisauskaite]

Hello,

I use such piece of script to get the content of a letter, that scomes to RT 
queue. Then I place the certain part of content into appropriate custom fields 
of RTFM. It works fine when a letter comes to the queue from yahoo mail. But 
it doesn't work when a letter comes from other mail systems. (the type 
displayed in the received letter in the queue is shown "text/plain").
Could you perhaps give any advice how to fix this problem?

**************************************************
my $attachs = $self->TransactionObj->Attachments;
my $attach;
while( my $a = $attachs->Next ) 
{
  if( $a->ContentType eq 'text/plain' ) 
  { 
    $attach = $a; 
    last 
  } 
} 
my $content = $attach->Content;
*************************************************

Hoping for the help,
Vaida.