[rt-users] Suppressing 'Status' field in 3.4.4

Tom Lichti tom at redpepperracing.com
Tue Sep 27 16:12:27 EDT 2005


Since the status field doesn't do what we want with our workflow, we are 
removing the 'Status' field from all pages where it is displayed. I 
think I have gotten them all, except for the Search page. I managed to 
get the one from the 'Add criteria' section, but for the life of me I 
can't get it out of the 'Display Columns' section. It seems to use 
/Elements/RT__Ticket/ColumnMap, but I've changed that in /opt/rt3/local, 
as well as the original source file, and it still shows up. I have 
stopped and restarted Apache, so I don't think it's that. I have checked 
var/mason_data/cache and it's empty. What am I missing? Is it using a 
direct query against the database? I can't think that it is....

Thanks
Tom



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